1. Overview
At Only Care, we strive to provide a seamless and high-quality experience for all our users. This Refund Policy outlines the conditions under which refunds may be requested and processed for subscription purchases on our platform.
Our subscription plans range from 1-day access to 3-month memberships, allowing flexibility based on user needs. Please review this policy carefully before making any purchase.
2. When Refunds May Be Granted
Refunds may be considered in the following circumstances:
- Duplicate charges: If you were charged more than once for the same subscription
- Activation delays: If your purchased subscription failed to activate within a reasonable time
- Technical service failures: Confirmed platform-wide issues that prevented you from using the Service
- Unauthorized transactions: Fraudulent charges made without your consent
All refund requests are reviewed on a case-by-case basis. Approval is at the sole discretion of Only Care.
3. When Refunds Are Not Granted
Refunds will not be issued in the following situations:
- Buyer's remorse: Change of mind after purchase
- User-side technical problems: Issues caused by your device, network, or local connectivity
- Policy violations: Accounts suspended or terminated for breaching our Terms or Community Policy
- Partial usage: Refunds are not available for unused portions of an active subscription
- Promotional purchases: Subscriptions bought during sales or with discount codes are non-refundable
4. How to Request a Refund
To request a refund, please follow these steps:
- 1 Email our support team at support@onlycare.in with the subject line "Refund Request"
- 2 Provide the following details:
- Your registered mobile number
- Transaction ID or order number
- Date of purchase
- Reason for the refund request
- Any supporting documentation (screenshots, receipts)
- 3 Submit your request within 7 days of the purchase date
5. Processing Time
Once your refund request is approved:
- Refunds are processed within 5–10 business days
- The refunded amount will be credited to the original payment method
- Bank processing times may vary based on your payment provider
- You will receive a confirmation email once the refund is processed
6. Contact
For any questions regarding refunds or to submit a refund request, please reach out to our support team: