Privacy Policy

Last updated: January 2025

1. Introduction

At Only Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our voice and video calling platform and related services.

By using Only Care, you consent to the practices described in this policy. We encourage you to read this policy thoroughly to understand our approach to your privacy.

2. Information We Collect

We collect information from you in several ways to provide and improve our Service:

  • Account Registration: Mobile number, name, age, gender, and profile photo
  • Communication Activities: Voice and video call metadata, messages, and interactions
  • Transactions: Subscription purchases, payment records, and billing details
  • Customer Support: Records of your communication with our support team

3. Personal Information

The types of personal data we may gather include:

  • Contact details (mobile number, email)
  • Approximate location data (city, region)
  • Device information (device model, OS version, IP address)
  • Payment data (processed securely through third-party providers)
  • Call and message records (timestamps, duration)

We do not store the audio or video content of your calls. Only metadata is retained for service quality and security purposes.

4. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our Service
  • To improve, personalize, and expand our platform
  • To process transactions and send transactional notifications
  • To communicate updates, support responses, and announcements
  • To detect, prevent, and address fraud and security issues
  • To comply with legal obligations

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no online transmission can be guaranteed 100% secure.

6. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data only:

  • With trusted service providers who assist us in operating our platform
  • When required by law, court order, or government regulations
  • To protect rights, property, and safety of users and the public
  • With your explicit consent

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Withdraw consent for data processing

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@onlycare.in

Address: Innovfix Private Limited, Indiqube Ascent, Municipal No. 420, PID68-6-420, IV Block, Koramangala, Bangalore South, Bangalore - 560034, Karnataka, India.